On november 15 TU-Project was presented in Barcelona, Spain on the 3rd World Conference on Information technology.

The paper called “Thinking-Understanding approach in IT maintenance domain automation” was presented on conference and will be published on Proceding from this conference. However, abstract from this paper availible now:

There is are a lot of applications in Software Engineering already created and most of them require maintenance of an IT personal, for example: bug fixing, change requests, etc (according to statistics). There are numbers of companies that work in IT outsourcing business model providing maintenance for software of third party companies. There are also a huge number of IT specialists that fix bugs every day or help user as IT support specialists (for example: remote software installation). In other words day-by-day they perform routine tasks.

In this paper, we explore the idea of incident processing automation: starting with processing requests in natural language and ending with incident resolution.

Our goal is to implement this automation approach using machine understanding mechanism. We like to reuse open-source solutions in our project, as much as we can. We use Minsky’s thinking model, from his book The Emotion machine[1]. Natural language processor is the RelEx[1]. © 2012 Published by Elsevier Ltd. Selection and/or peer-review under responsibility of Alexander Toshchev

[1] See http://wiki.opencog.org/w/RelEx_Dependency_Relationship_Extractor for reference