This page describes Storage management capabilities of TU:
| Name | Probability | % of Tasks | Version |
|---|---|---|---|
| Monitoring | 0,983333333 | 100 | |
| Checks of compliance of the configuration to predetermined standards; | 1 | 100 | |
| Monitoring of availability of agreed system services; | 1 | 100 | |
| Monitoring of Capacity of Server Memory, Processor, Storage and Network Bandwidth; | 1 | 100 | |
| Gathering of capacity trend data; | 1 | 100 | |
| Checking of success or failure of data backup; | 1 | 100 | |
| Collection of data for Incident Reports. | 1 | 100 | |
| Management of non-critical incidents. This includes basic problem investigation and resolution, and administrative closures using the Call Management system | 1 | 100 | |
| Review and update asset information and documentation | 0,8 | 100 | |
| Follow change control process to schedule planned and unplanned maintenance sessions | 1 | 100 | |
| Collate information for monthly and quarterly service delivery reports (including details of unplanned downtime, and work performed in planned and unplanned maintenance sessions) | 1 | 100 | |
| Restore data on demand per pre-defined procedures | 1 | 100 | |
| Escalate to Operating | 1 | 100 | |
| Operating | 0,92 | 100 | |
| Storage provisioning and reclaiming, LUN creation/deletion/mapping. | 0,9 | 100 | |
| Maintenance and provisioning NAS configuration settings (Create/Delete filesystems, quota management, NAS protocol configuration – CIFS, NFS, FTP, HTTP, WebDav etc) | 0,9 | 100 | |
| SAN fabric automated proactive monitoring and maintenance | 1 | 100 | |
| Management of non-critical incidents. This includes basic problem investigation and resolution, and administrative closures using the Call Management system | 1 | 100 | |
| Management of critical incidents (software). This includes in-depth problem investigation and resolution, and involves engagement of the software support agreement | 0,8 | 100 | |
| Update, review operating documentation, create new documentation based on new requirements | 0,6 | 100 | |
| Produce implementation, testing and reversion plans for planned and unplanned maintenance sessions | 1 | 100 | |
| Configure Antivirus solution on Storage system | 1 | 100 | |
| Perform restores of data on demand and as a part of fix procedure with some deviations to it as required | 1 | 100 | |
| Escalate to Engineering | 1 | 100 | |
| Engineering | 0,457142857 | 45 | |
| Troubleshooting issues escalated from Monitoring and Operating and high priority issues. | 0,3 | 30 | |
| Setting up and installing SAN and NAS systems | 0,9 | 100 | |
| SAN fabric advanced configuration and troubleshooting | 0,8 | 100 | |
| Management of critical incidents. This includes in-depth problem investigation and resolution, and involves engagement of the support agreement | 0,1 | 20 | |
| Management of relationship with 3rd party suppliers | 0,8 | 10 | |
| Investigate and identify performance bottlenecks | 0,8 | 100 | |
| Review monthly and quarterly service delivery reports (and liaise with Service Delivery Manager for quarterly reviews) | 0,2 | 100 | |
| Design, production and delivery of regular reports (monthly service delivery reports, security reports, ad-hoc reports requested by customer/account). | 0 | 0 | |
| Upgrades of firmware, operating system and software, patch installation | 1 | 80 | |
| Plan, test and assess potential service improvements | 0 | 0 | |
| Assess all changes having impact to the storage environment | 0,5 | 30 | |
| Plan and implement new features that enhance support process or enable more effective resource usage, improve resiliency, reliability or security (according to Change Management process) | 0,5 | 30 | |
| Hardware upgrade planning based on analyzing of used storage growth trends and workload increase trends | 0,5 | 30 | |
| Propose design modification and improvement | 0 | 0 |
Thinking-Understanding Approach 